Gentrack Connector - Mule 4
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Use this connector to synchronise customer data into Gentrack, then drive customer engagement use cases through querying and updating billing, payment, and credit information. The connector allows retrieval of service point technical details and associated devices including utility meters and generation assets.
Associated Use Cases
By integrating your CRM with Gentrack you can expect to offer a superior customer experience through:
- Frictionless customer signup - Accurately qualify and propose suitable products and services to customers, getting it right the first time, based on industry utility data. Synchronising customer data in near real-time, as well as validating and actioning order fulfillment requests, lets market orchestration start quickly and provides accurate data for billing and collections.
- Improve customer enquiry resolution - Reduce the number of customer enquires, and improve agent enquiry resolution time, by presenting complete billing, payments, credit information within other applications like CRM and customer engagement platforms.
- Reduce outstanding debt - Setting up direct debit payment agreements helps customers avoid accidental non-payment. Agents can discuss and setup flexible payment arrangements in the CRM, including offering customers the ability to spread out their payments evenly.
About Gentrack
Utilities are at the forefront of an exciting and dynamic market, operating businesses in a period of unprecedented change, while implementing programs for a more sustainable tomorrow. The required transformation goes way beyond technology, it?s about skills, culture, and operational effectiveness.
For over 35 years Gentrack has been partnering with the world?s leading utilities. More than 50 energy and water companies rely on Gentrack. Our g2.0 solution combines this wealth of experience with Salesforce?s unbeatable CRM to offer extensive out-of-the-box capabilities, a rich ecosystem, and seamless two-way integration with Gentrack?s leading meter-to-cash platform. Running with composable architecture on AWS ensures high performance, security, scalability and rapid prototyping for innovation at pace. We are driven by our passion to create positive impact.
When it comes to transformations, you can count on us.