FINS BIAN Point of Service Process API
home
Executive Summary
This service domain operates servicing positions within the bank. It administers all media connections, inventory holdings (e.g. cash), provides access to support utilities and tracks servicing activity -e.g. time spent, activity logs, capturing servicing events including commission and training related actions. In cases servicing positions can be automated
Examples of Use
Teller personnel are assigned to teller servicing positions at a branch where they are provided with a cash float and access to consumer product support systems.
Role Definition
The servicing position supports all point of sale, branch and channel based customer interactions including e-tellers and contact/service center positions. The facility provides access to product and service systems, supports activity tracking and access to other support and administrative systems as necessary. It can include CTI as appropriate. The service domain integrates with the Customer Dialogue service domain for customer session/narrative support when appropriate. The servicing position can be fully automated for some servicing activities
Related Business Scenarios
EXT HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT
EXECUTE INTERACTIVE RETENTION CAMPAIGN
EXT HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT
EXT HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT
EXT HANDLE REQUEST FOR HIGH VOLUME VIRTUAL ACCOUNT OPENING
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
EXT RECORD CORE SEPA DIRECT DEBIT MANDATE AT CREDITOR BANK
HANDLE SERVICING REQUEST FOR ACCESS ATTEMPT WITH OUT OF PATTERN CUSTOMER OR TPP BEHAVIOUR
EXT HANDLE REQUEST TO ADD SIGNATORY TO CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST FOR RENEWAL OF UNCOLLATERALISED CONSUMER LOAN
EXT HANDLE REQUEST TO OPEN VIRTUAL ACCOUNT
EXT PROCESS B2B DIRECT DEBIT MANDATE NOTICE FROM CREDITOR BANK AT DEBTOR BANK
EXT HANDLE REQUEST TO CHANGE CORPORATE CURRENT ACCOUNT OWNERSHIP
EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST TO CLOSE VIRTUAL ACCOUNT
EXT HANDLE REQUEST FOR HIGH VOLUME ACCOUNT OPENING
EXT HANDLE CUSTOMER RELATIONSHIPS CASE
EXT HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT
PROCESS INVENTORY OF CASH AND DISTRIBUTION OF CASH TO BRANCHES
PROCESS CONTACT SETUP AND START TPP SERVICING DIALOGUE
EXT HANDLE MERCHANDISING LOAN APPLICATION
HANDLE REQUEST FOR CASH WITHDRAWAL FROM SAVINGS ACCOUNT
EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT
HANDLE REQUEST FOR PRODUCT SUPPORT
EXT HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT
EXT HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS
EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS
REGISTER SERVICING POSITION IN CALL CENTRE
PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION
CHECK CUSTOMER CHANNEL ACCESS HISTORY AND ACCESS ENTITLEMENTS
EXT HANDLE REQUEST TO CHANGE VIRTUAL ACCOUNT OWNERSHIP
EXT HANDLE REQUEST TO MOVE OVERDRAFT LIMIT BETWEEN VIRTUAL ACCOUNTS
EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT
CUSTOMER RELATIONSHIP CASE INITIATION
EXT HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT
EXT HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK
EXT HANDLE REQUEST FOR OVERDRAFT LIMIT ON VIRTUAL ACCOUNT
END MOBILE ACCESS SESSION AND UPDATE EVENT AND SERVICING AND CHANNEL HISTORY
EXT HANDLE REQUEST TO PRE-OPEN CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST FOR MODIFICATION OF MERCHANDISING LOAN
HANDLE FAILED SELF SERVICE PRODUCT APPLICATION
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER
EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES
EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER
EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT
HANDLE REQUEST TO GET CUSTOMER ACCOUNT BALANCE
GET CUSTOMER REQUEST AND SHOW ACCOUNT BALANCE
EXT HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE
EXT HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT
EXT HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT
EXT HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT
EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND OUTGOING CREDIT TRANSFER
EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT
INITIATE CUSTOMER RELATIONSHIP CASE
EXT HANDLE REQUEST TO CHANGE SWEEP SEQUENCE
Core Business Object
Key Features
- Provide employee access and apply access profile to the position
- Provide user access to servicing and product fulfillment services
- Provide user access to interactive help facilities
- Provide local inventory and position tracking facilities
- Provide access to event logging and commission reporting
- Provide automated point of service support facilities
Customers can use this integration template to accelerate implementation.