FINS BIAN Session Dialogue Process API

Examples of Use

A customer dials into the contact center with a current account balance request. The customer identity is checked by the servicing representative (using a Party Profile Service Domain call). After the customer initial query has been addressed the dialogue is structured to attempt a sales pitch for an internal campaign that the customer has been pre-approved for as flagged in their Party Profile record

Role Definition

The customer contact dialogue handling capability can provide highly structured orchestration to streamline a customer interaction by consolidating and presenting customer related data in context. It can also use the session to gather additional customer intelligence. In a more advance implementation the customer interaction capabilities can be integrated into an automated self/service context in addition to the more conventional assisted service model. The structured customer dialogue can include tasks to check for other business activities that can be built into the exchange for example, delivering pending communications, sales/marketing attempts, capturing intelligence/triggers, updating relationship status/details, product fulfillment (such as synchronizing customer-side data). The facility can be designed to support multi-channel/multi-device deployments

Related Business Scenarios

EXT HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT

HANDLE REQUEST FOR OUTGOING FCY CREDIT TRANSFER VIA SWIFT

EXECUTE INTERACTIVE RETENTION CAMPAIGN

HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE

SET UP NEW CARD FOR CARD APPLICATION

EXT HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT

EXT HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT

EXT HANDLE REQUEST FOR HIGH VOLUME VIRTUAL ACCOUNT OPENING

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

HANDLE CUSTOMER REQUEST FOR USER ACCESS TOKEN USING BANK AUTHORIZATION GRANT AND ITS CLIENT SECRET WITHIN ACTIVE CONTACT

HANDLE REQUEST FOR NOTIONAL POOLING AGREEMENT

HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT

EXT RECORD CORE SEPA DIRECT DEBIT MANDATE AT CREDITOR BANK

HANDLE REQUEST TO BLOCK CARD

EXT HANDLE REQUEST TO ADD SIGNATORY TO CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR ACCOUNT STATEMENT

EXT HANDLE REQUEST FOR RENEWAL OF UNCOLLATERALISED CONSUMER LOAN

EXT HANDLE REQUEST TO OPEN VIRTUAL ACCOUNT

HANDLE REQUEST FOR EARLY PAYBACK OF CONSUMER MORTGAGE LOAN DUE TO SALE OF PROPERTY

HANDLE MORTGAGE LOAN APPLICATION

HANDLE REQUEST FOR POWER OF ATTORNEY

EXT PROCESS B2B DIRECT DEBIT MANDATE NOTICE FROM CREDITOR BANK AT DEBTOR BANK

HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT

CREATE CUSTOMER REPORTS

EXT HANDLE REQUEST TO CHANGE CORPORATE CURRENT ACCOUNT OWNERSHIP

HANDLE REQUEST TO CHANGE SWEEP SEQUENCE

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT

HANDLE REQUEST TO OPEN SAVINGS ACCOUNT

PROCESS PORTFOLIO REBALANCING

EXT HANDLE REQUEST TO CLOSE VIRTUAL ACCOUNT

EXT HANDLE REQUEST FOR HIGH VOLUME ACCOUNT OPENING

EXT HANDLE CUSTOMER RELATIONSHIPS CASE

HANDLE CUSTOMER REQUEST FOR PAYMENT ORDER DURING ACTIVE MOBILE ACCESS SESSION

EXT HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT

PROCESS CONTACT SETUP AND START TPP SERVICING DIALOGUE

EXT HANDLE MERCHANDISING LOAN APPLICATION

HANDLE REQUEST FOR ISSUANCE OF COMMERCIAL PAPER

HANDLE REQUEST TO REPLACE CARD

HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR CASH WITHDRAWAL FROM SAVINGS ACCOUNT

EXT HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR PRODUCT SUPPORT

EXT HANDLE REQUEST TO REACTIVATE DORMANT CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR COMBINED ACCOUNT STATEMENT

HANDLE REQUEST FOR BALANCE TRANSFER

HANDLE REQUEST FOR CORPORATE LOAN

HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER FROM SAVINGS ACCOUNT

EXT HANDLE BULK REQUEST FOR OPENING SALARY ACCOUNTS

EXT HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS

CONDUCT CUSTOMER CENTRIC PRODUCT MANUFACTURING

HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER

PROCESS UPDATE OF TOKEN ATTRIBUTES BY TSP

PERFORM CUSTOMER PRODUCT MATCHING AND SELECTION

EXT HANDLE REQUEST TO CHANGE VIRTUAL ACCOUNT OWNERSHIP

HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT

HANDLE REQUEST TO CHANGE TERM DEPOSIT AGREEMENT CONDITIONS

HANDLE REQUEST TO DETACH ACCOUNT FROM CORPORATE PAYROLL SERVICE AGREEMENT

HANDLE REQUEST FOR CARD ACTIVATION

HANDLE REQUEST FOR WINDFALL INVESTMENT

PERFORM CLOSING OF UNCOLLATERALISED CONSUMER LOAN

EXT HANDLE REQUEST TO MOVE OVERDRAFT LIMIT BETWEEN VIRTUAL ACCOUNTS

HANDLE REQUEST TO ESTABLISH CORPORATE PAYROLL SERVICE AGREEMENT

GET AVAILABLE CURRENT ACCOUNT BALANCE IN PREPARATION OF DEPOSIT INTO LOAN

EXT HANDLE REQUEST TO USE DIRECT DEBITS AS PAYMENT INSTRUMENT

DEVELOP OPPORTUNITY

PROCESS PROSPECT MANAGEMENT

CUSTOMER RELATIONSHIP CASE INITIATION

EXT HANDLE REQUEST TO ADD ACCOUNT TO SWEEP AGREEMENT

EXT HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK

HANDLE REQUEST TO ADD RELATED PARTY TO CORPORATE CURRENT ACCOUNT

PROCESS INTERNAL CUSTOMER UPGRADE

HANDLE REQUEST FOR EARLY PAYBACK OF CONSUMER MORTGAGE LOAN DUE TO SALE OF PROPERTY FOR BANK AS SERVICER

HANDLE REQUEST FOR OUTGOING CREDIT TRANSFER

HANDLE REQUEST FOR PRODUCT SELECTION

EXT HANDLE REQUEST FOR OVERDRAFT LIMIT ON VIRTUAL ACCOUNT

HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT

END MOBILE ACCESS SESSION AND UPDATE EVENT AND SERVICING AND CHANNEL HISTORY

HANDLE REQUEST TO CLOSE RETAIL CURRENT ACCOUNT

HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER BETWEEN CORPORATE CURRENT ACCOUNTS

EXT HANDLE REQUEST TO PRE-OPEN CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR MODIFICATION OF MERCHANDISING LOAN

EXECUTE CUSTOMER ONBOARDING API VERSION

HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT

HANDLE REQUEST TO CLOSE SAVINGS ACCOUNT

HANDLE FAILED SELF SERVICE PRODUCT APPLICATION

INITIATE PAYMENT ORDER

HANDLE CUSTOMER REQUEST TO LOG ON TO BANK TO AUTHENTICATE AND TO AUTHORISE CLIENT ACCESS TO THEIR ACCOUNT

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

CONDUCT RELATIONSHIP DEVELOPMENT PLANNING

HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES

EXT HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR CORPORATE CUSTOMER

HANDLE REQUEST FOR INTERNAL CREDIT TRANSFER REQUIRING SECOND LINE AUTHORISATION

HANDLE CARD CHARGEBACK AT ISSUER

EXT HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT

HANDLE REQUEST FOR CONSUMER LOAN FINANCIAL ANALYSIS REPORTS

HANDLE REQUEST FOR UNCOLLATERALISED CONSUMER LOAN

HANDLE REQUEST FOR EARLY RENEWAL OF TERM DEPOSIT

HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR CREDIT FACILITY

HANDLE REQUEST TO ESTABLISH CREDIT TRANSFER STANDING ORDER ON RETAIL CURRENT ACCOUNT

HANDLE TPP REQUEST FOR REGISTRATION WITH BANK AND EXCHANGE OF ‘CLIENT IDENTIFIER’ AND ‘CLIENT SECRET’ FOR LATER REFERENCE

HANDLE REQUEST TO GET CUSTOMER ACCOUNT BALANCE

AUTHORISE CARD USE BY ACQUIRER

HANDLE REQUEST TO CANCEL CREDIT TRANSFER STANDING ORDER ON CORPORATE CURRENT ACCOUNT

GET CUSTOMER REQUEST AND SHOW ACCOUNT BALANCE

CANCEL CREDIT TRANSFER STANDING ORDERS OF RETAIL CURRENT ACCOUNT TO BE CLOSED

EXT HANDLE REQUEST FOR CORPORATE DEBIT CARDS SERVICE

HANDLE REQUEST TO OPEN RETAIL CURRENT ACCOUNT

HANDLE REQUEST TO OPEN CORPORATE CURRENT ACCOUNT

EXT HANDLE REQUEST FOR EARLY CLOSING OF TERM DEPOSIT

HANDLE INSTRUCTION TO TERMINATE B2B DIRECT DEBITS SERVICE AT CREDITOR BANK

HANDLE REQUEST FOR PAYMENT AT CREDITOR BANK FOR EXTERNAL ACCOUNT

HANDLE REQUEST FOR ACCOUNT STATEMENT AND BALANCES

HANDLE REQUEST FOR DIRECT DEBIT PAYMENTS

HANDLE REQUEST FOR REFUND OF INTERNAL DIRECT DEBIT

EXT HANDLE REQUEST TO CLOSE CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR REFUND OF INCOMING DIRECT DEBIT AT DEBTOR BANK

HANDLE REQUEST FOR INVESTMENT PLAN

HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT

HANDLE REQUEST FOR PREFERENTIAL RATES FOR CORPORATE CURRENT ACCOUNT

HANDLE REQUEST FOR CORPORATE SWEEP AGREEMENT CONSIDERING INTER-COMPANY LOAN AGREEMENTS

HANDLE REQUEST TO CHANGE TERM DEPOSIT ATTACHED CURRENT ACCOUNT

HANDLE REQUEST TO OPEN TERM DEPOSIT UNDER TERM DEPOSIT AGREEMENT FOR RETAIL CUSTOMER

EXT HANDLE REQUEST TO TERMINATE SWEEP AGREEMENT

PROCESS PERFORMANCE REVIEW

EXT HANDLE REQUEST FOR ACCOUNT STATEMENT AND OUTGOING CREDIT TRANSFER

HANDLE REQUEST FOR WITHDRAWAL FROM CONSUMER LOAN

EXT HANDLE REQUEST TO ESTABLISH TERM DEPOSIT AGREEMENT

HANDLE REQUEST FOR TOKEN ASSURANCE

INITIATE CUSTOMER RELATIONSHIP CASE

HANDLE REQUEST FOR OUTGOING CREDIT TRANSFER RELATED TO REQUEST TO PAY AT DEBTOR BANK

HANDLE REQUEST FOR CONSUMER LOAN CHECKS AND OPTIONS

EXT HANDLE REQUEST TO CHANGE SWEEP SEQUENCE

PROCESS NOTIFICATION TO REMOVE AMOUNT BLOCK

Core Business Object

SESSION DIALOGUE SESSION

Key Features

• Consolidate customer reference and product usage details
• Structure the dialogue based on identified topic – process customer queries
• Access context specific guidance/help text
• Orchestrate product/service access
• Initiate additional customer authentication when needed
• Initiate sales and relationship development actions when appropriate

Customers can use this integration template to accelerate implementation.